FAQS

You can email me at christy@milkandhoneylou.com or contact me to schedule a free 15-minute consultation. We’ll talk briefly about what you’re needing, answer any questions you have, and figure out if working together feels like a good fit.

My office is located at 2304 Hurstbourne Village Drive, Suite #1200, in Louisville, KY. I also offer virtual sessions to clients located anywhere in Kentucky.

Online therapy is held through a secure, HIPAA-compliant video platform. You’ll receive a private link before each session, and all you need is a quiet space, a solid internet connection, and a phone, tablet, or computer. Many clients find online therapy just as effective—and often more convenient—than in-person sessions.

Yes! I offer in-person therapy in Louisville, Kentucky. My office is warm, private, and intentionally designed to feel calm and welcoming. If you prefer virtual sessions, you’re always welcome to do therapy online as well—or mix both, depending on your needs.

My fee is $140 per 50-minute session. I can provide a superbill if you’d like to seek reimbursement from your insurance company.

I choose to remain out-of-network so I can offer care that’s intentional, relational, and truly centered on you—not dictated by insurance rules. Insurance often requires a mental health diagnosis, restricts how long we can work together, and limits what kinds of therapy are “approved.” That structure can create pressure to move quickly, avoid deeper work, or focus only on symptoms.

Being out-of-network also gives you greater privacy. When you use insurance, your diagnosis and session details become part of your permanent medical record. Paying privately means that what you share in therapy stays between us. You have more control over your information, and more choice in how your care is handled.

This model also supports my own sustainability. In-network providers often see a high volume of clients just to stay afloat, which can lead to burnout and disconnection. I limit my caseload intentionally so I can be fully present and grounded for the people I work with.

As someone who helps clients unlearn overfunctioning and begin to set boundaries that honor their capacity—this is a boundary I practice, too. It’s part of how I protect the quality of the work and model the kind of balance I hope you’ll begin to feel in your own life.

I offer sessions during daytime hours, Monday through Thursday. I do not offer evening or weekend appointments at this time.

Your first session is a chance for us to get to know each other. We’ll talk about what’s bringing you to therapy, what you’re hoping for, and any questions or hesitations you have. It’s also a time to get a feel for the space—virtual or in-person—and make sure it feels like a good fit for you.

There’s no one-size-fits-all answer. Some clients come in with a specific goal and attend for a few months. Others stay longer for deeper healing and growth. We’ll check in regularly about how things are going and make sure therapy continues to support you in meaningful ways.

Yes, I identify as a Christian and have specific training in incorporating faith into counseling. However, you do not need to identify as Christian to see me. I see individuals from many worldviews and only incorporate faith into counseling upon a client’s request. I do not push my faith onto my clients.

If you’d like to use your out-of-network insurance benefits, I can provide a superbill—a detailed receipt of our sessions that you can submit to your insurance company for potential reimbursement. Many clients receive partial reimbursement, depending on their plan.

Here’s how it works:

1. You pay me directly for each session.

2. I send you a superbill each month (or as needed).

3. You submit it to your insurance company.

4. If you’re eligible, they’ll reimburse you directly.

I always recommend calling your insurance provider to ask about your out-of-network mental health benefits, including what percentage they cover and whether you need to meet a deductible first. Some clients also use HSA or FSA funds to help cover the cost of therapy.

If you have questions along the way, I’m happy to help you navigate the process.

In accordance with the No Surprises Act, healthcare providers are required to provide clients who are not using insurance an estimate of the expected charges for medical services for the year, including psychotherapy services.

You can request a Good Faith Estimate before you schedule a session with me.

For any questions please reach out to me or visit: www.cms.gov/nosurprises.